TERMS AND CONDITIONS

QUOTES:

In order for Stone Interiors to provide the best possible installation of your stonework, our quote is based on the information provided and is subject to the following terms & conditions.

  • Our Quotes are based on flat, single level property access for installation unless otherwise stated.

              Please note that machinery and crane hire will incur additional charges if required.

  • The final price may change following templating if changes are made, additional items are requested or if the initial information provided was not accurate.

  • Our quotes are valid for 30 days from the date of our offer. However, you may be able to secure the quote by paying a 50% deposit before the expiry of the 30-day period.

  • Our quote is based on the template, manufacture, delivery and/or fit being carried out during normal working hours which are Monday to Friday 8am to 5pm. An additional sum will be charged if any work is requested outside of these times to cover staff overtime costs.

Please note:

We cannot guarantee that a single worktop can be manufactured to a length of more than 3 metres without a joint. This will depend on the material selected.

We will not guarantee any joints, from movement, that are in prolonged periods of direct sunlight.

Stone, especially (but not limited to) marbles and granite, can be prone to natural fractures and imperfections such as colour variations and pits. These are not defects in the stone and we will not be held responsible for natural fractures or imperfections existing in the stone.

All products, including some quartz stones are sold subject to variation in colour, grain, veining, and texture. Again, these are not defects and we will not be held responsible for any variation from the sample shown. If a particular colour, or finish is required, we advise you to make an appointment and inspect the raw material prior to fabrication. Following fabrication, we will not be held responsible if the material does not meet your exact requirement.

When placing an order for a material which has an inconsistent pattern please note that we cannot always guarantee how the pattern will match up at the joints or which way the veins will run, although we do our best. Please call the office to discuss your particular requirements.

After the template and before fabrication, should you change your mind on the material ordered then a re-stocking fee will be charged for the exchange. The re-stocking fee will depend on the supplier’s terms and we will of course advise you of the final amount for your consideration.

If you require any off-cuts, you must inform us at the time of requesting a quote, as we are unable to hold stone excess stone.

Payment terms:

A 50% deposit is required at the time of order confirmation so that we can schedule a template date and order in the raw material. A further 30% payment is required prior to installation, with the balance due as per your invoice. All product will remain the property of Stone Interiors until it is paid for in full.

Unless we state otherwise, the current lead time is 7-10 days notice for templating and 10-15days from template to installation (with the exclusion of large, multi fit-out jobs), provided the material has been chosen prior to template and required payments are up to date. This is subject to a pre-booked schedule.

 

TEMPLATING & INSTALLATION:     

We require clear working areas free of hazards with no interference from other trades. There should be no clutter or other hindrances when our Templaters / Installers arrive on site. We cannot take responsibility for any damage when carrying worktops in or having to shift your furniture or appliances.

At the time of template and install the owner or an authorised person must be present to discuss any requirements and to sign the Job Satisfaction Sheet when the job is complete. if you are not present, you waive this right.

We reserve the right to charge for any additional trips or return visits that we are required to make i.e. if the site is not ready, there were unseen obstacles or if there were other trades requiring access to the same area.

If you wish to change the date of the template / install we require a minimum notice of 3 working days, otherwise we reserve the right to charge for re-booking/cancellation. Please note that although we will do our best to reschedule your job to your preferred date we cannot guarantee a date within 5 working days of the original booking.

Worktop Templating:

All furniture must be completely fitted, level and secured so that no adjustments are made to the units following templating. Any temporary fitted sinks and or work surfaces must be removed before templating can be carried out.

All accessories, ie. Hobs, Sinks, Taps, Waste Masters and Power Points should be available on site (or at our factory) together with the templates where possible.

Worktop Installation:

Where required such as on building sites or apartments, hoisting facilities must be provided free of cost.

Following templating, if it is found that the furniture, to which the worktops are to be fitted, has been adjusted or moved in any way after our templating, then we may not be able to carry out the fitting. A further cost may be incurred should we have to re-make any of the pieces.

There must be adequate support to take the weight of stone worktops. If you are in any doubt please call the office to discuss additional supports that may be required. A granite worktop in 20mm thickness typically weighs around 55 kilograms per square metre and 80 kilograms in 30mm thickness.

Please ensure that the pathway and area are free from any obstacles, all furniture and appliances are moved and any finished surfaces are protected. We are lifting extremely heavy pieces and cannot be held responsible for any damage incurred if you have not removed unnecessary items or protected finished works.

Following completion of work:

Following installation our customer satisfaction sheet must be completed. We urge that you inspect the worktops carefully after fitting is complete. We will not be held responsible for any damage found after the fitters have left.

All worktops require 24 hours for adhesives and silicon to cure. We therefore advise that you do not use the worktops, the cabinets or the drawers for 24 hours.

Stone worktops, whether made from natural or man-made materials, are prone to variations in colour, pattern and density. Although all materials are sealed in our workshop, care should still be taken and any spills should be cleaned up immediately.  Certain knives can scratch the surface of the stone so chopping boards should always be used. We recommend the use of trivets and pan-stands at all times for hot pans. Please refer to our care and maintenance guidelines for further details.

2017 by Stone Interiors . All rights reserved

027 562 1515             steve@stoneinteriors.co.nz             184 View Road, Rotorua
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